ESERVATION, PAYMENT & CANCELLATION
Please provide us a copy of your valid travel documents such as passport etc
Deposit:$300 deposit per person is required when making reservation. In the event that the deposit does not reach us within 10 days after the booking is made, we assume that you no longer wish to travel with us and we will release any arrangements reserved for you. The booking becomes a Contract at the time you put deposit. The booking becomes a contract upon receiving your deposit.
Deposit is non-refundable.
For certain special promotion deals, the full payment may be required at the time of booking.
Final payment must be received no later than 60 days prior to departure. If our doesn't receive your final payment 60days before departure, we reserve the right to cancel your reservation and charge cancellation fees accordingly. If the booking is made less than 60 days before departure, full amount should be paid when booking.
A $25 handling fee per change per person applies to any change in air/land arrangements after the booking is confirmed. Once documents/tickets are issued, any change of the booking is considered as cancellation, and then Cancellation Policies apply.
A cancellation notice by mail or fax must be received by Chinatour.com. Cancellation fees are agreed to be liquidated damages and not a penalty. The following cancellation fee will be assessed per person accordingly when you cancel your reservation:
45 or more days prior to departure: $300 per person will be assessed.
30-44 days prior to departure: $400 per person will be assessed.
14-29 days prior to departure: $600 per person will be assessed.
4-13 days prior to departure: $1000 per person will be assessed.
Less than 3 days or nonappearance: 100% of total charge to efferent rules and cancellation fees which are extra; some may be non-refundable. Besides the cancellation fee from our, penalties of $250/person from Airlines apply if air tickets are issued.
Travel Zoo Customers Cancellation
If you cancel your booking a per person fee will be charged according to the date we receive and acknowledge your cancellationas follows:
$200 60 or more days prior to departure
$300 45-59 days prior to departure
$400 30-44 days prior to departure
$600 14-29 days prior to departure
$1000 4-13 days prior to departure
100% of Tour Fare within 72 hours or nonappearance
A written notice of cancellation must be received by Chinatour.com either by email, mail or fax.
In addition to above stated cancellation charges, if tickets for airlines, hotels, cruises, trains or any relevant third-party supplier have already been issued or confirmation of services has been received at the time of cancellation (regardless of number of days prior to departure.), additional cancellation penalties and service charge apply pursuant to supplier’s rules and regulations.
About Our Quotation
1. China domestic airfare on economic class basis or train ticket(s) as specified in the itinerary; airport construction fee and fuel surcharge.
2. As specified in the itinerary, hotel/Yangtze cruise accommodation with daily Western or Chinese buffet breakfasts based on two adults sharing one standard twin-bed room/cabin; solo travelers or travelers who want to occupy one twin-bed room/cabin of their own are required to pay additional charge of single supplement rate. A single room/cabin is subject to availability based on prior request at an additional cost; if the recommended hotel is not available, it will be substituted by a similar one.
3. Transfer by air-conditioned vehicle between airport/railway station, hotel and attractions as specified in the itinerary.
Separate arrivals and departures will incur extra charges.
4. Chinese Lunches and dinners in selected local Chinese restaurants as specified in the itinerary with L/D.
5. Experienced driver and English-speaking guide service on all normal sightseeing activities.
6. All entrance fees to scenic spots as shown in the itinerary. The final arrangement will be determined by local tour guides based on the local circumstances which are beyond the control of TopChinaTravel. TopChinaTravel will adhere to the original itinerary as accurately as possible.
7. Government taxes.
8. Entry/travel permits application fee applicable, such as Tibet Travel Permit
1. International airfare or train tickets.
2. Visa fee, passport application or renewal fee.
3. Tip for guides, escort, drives, bellman, etc. Recommended tipping: Group of 10 pax or above: 2 US$/day for local guide, 1 US$/day for driver, 3US$/day for national guide when a national guide is necessary; FIT under 10 pax: 4 US$/day for local guide, 2 US$/day for driver, 5-6 US$/day for national guide when a national guide is necessary; Usually tipping for luggage porter at airport or hotel is 1-2 US$/piece which depends on the luggage weight.
4. Personal expenses such as excess luggage fees, laundry, postage, communications and beverages.
5. Optional meals, shows and excursion, which will be added up if the clients desire to take the activities.
6. Any other changes caused by natural disasters, fires, weather, governmental and local authority orders, political change, strikes, war, riots, quarantine, custom regulations, damages or injury caused by accident beyond the control of TopChinaTravel and that has incurred due to the tourist action violating the laws.
7. Any items not specified in the itinerary.
All quotation is in US dollar and based on the exchange rate between CNY and USD in effect at the time of publishing. It is subject to change.
The quotation on our website is also subject to change during some Chinese festivals, national holidays or events, when hotels may levy higher rates which will be advised on a case by case basis. Here is the fair list for reference.
National Holidays, Tourism Festivals & Events
Spring Festival (1st to 7th day of first lunar month, namely from 14 Feb - 20 Feb)
Labor Day (1 May - 3 May)
National Day (1 Oct - 7 Oct)
F 1 Grand Prix in Shanghai
Canton Fair held in Guangzhou (14 Apr - 30 Apr & 1 May - 6 May & 14 Oct - 6 Nov)
International Confucius Culture Festival in Qufu (26 Sep - 10 Oct)
Peony Festival in Luoyang (1 Apr - 8 May)
Electronic Manufacturer Exposition China in Suzhou
Ice and Snow Festival in Harbin
Pingyao International Photography Festival in Pingyao (17 Sep - 25 Sep)
10 Jul - 15 Aug in Hohhot
1 Aug - 31 Aug in Lhasa
25 Aug - 15 Sep in Xian
8 Apr - 30 Apr, 1 Oct - 21 Nov & 30 Dec - 14 Jan in Hong Kong
Reservation & Payment
1. Pick your favorite.
2. Submit inquiry on-line.
3. Get proposal and quotation.
4. Change itinerary to suit, fee-free.
5. Confirm the booking.
6. Pay deposit and complete.
Alteration & Cancellation
Alteration before payment is free of charge. In the process of travel, any extra payment caused by clients' changes will be added. Any unused portion is neither refundable nor exchangeable. Written notice of cancellation must be received by Sichuan China Travel Service either by email or fax. Oral cancellation by phone will not be accepted. The cancellation refund is as follow:
30 days before the scheduled date of departure
Get FULL refund
15-30 days before the scheduled date of departure
Deduct 5% from the full refund
7-15 days before the scheduled date of departure
Deduct 30% from the full refund
2-7 days before the scheduled date of departure
Deduct 50% from the full refund
Within 24 hours before the scheduled date of departure
Deduct 100% from the full refund
In the process of the travel
Get NO refund unless it is agreed by TCT
In addition to the above stated cancellation refund, please be noted the refund of the payment excluding penalties if applicable, charged by cruise, hotels, airlines and rail.
Deposit & Final Payment
Early bookings refer to bookings made more than 45 days before the departure date. A deposit of 30% of the total tour fare is due if you make an early booking. The balance (70%) will be charged when TopChinaTravel confirms your booking. The deadline for full payment will be 15 days prior to departure date from your country. You are requested to fax a copy of the bank transaction receipts or stubs to 0086-28-61761437 to ensure the booking. If the payment is by credit card, please fill out theSichuan ChinaTravel on-line Credit Card Authorization Form. If your payment is not received by the due date, the booking will be subject to cancellation.
Late bookings refer to bookings made within 45 days of the departure date, and are subject to availability. A late booking will only be taken with full payment. The deadline for full payment will be 15 days prior to departure date from your country. You are requested to fax a copy of bank transaction receipts or stubs to 0086-28-61761437 to secure the booking. If the payment is by credit card, please fill out a Sichuan ChinaTravel on-line Credit Card Authorization Form. If your payment is not received by the
due date, the booking will be subject to cancellation.
For hotel booking for Canton Trade Fair or other special events, full payment of the total tour fare is due once you confirm the booking.Please note that the balance due date will appear on your invoice and NO REMINDER for settlement will be sent. Failure to comply with the payment schedule may result in automatic cancellation of your reservation.
Children two years and under
10% of the total price
Children between two to five
50% of the total price based on an extra bed in adults room upon request
Children between six to eleven
70% of the total price based on an extra bed in adults room upon request
Children of twelve and above
100% of the total price
The above is the general terms of children discount. Please consult your travel advisor about the details.
Clients Health Requirements
To ensure the smooth operation of the tour, Sichuan ChinaTravel highly recommends that participants be in good health. We recommend you to consult your physical regarding the wellness and ability to travel long distances and high altitude regions. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.
Private Tour and CTS Tour
TopChinaTravel specializes in private tour which means you (and your party) decide which day to go and enjoy private vehicle and guide service during the whole trip. It is the guarantee of flexibility, comfort and your peace of mind.For solo travelers and business clients, we also recommend SIC tour (bus tour), which means participant will share bus and guide service with other clients. Our coach and guide will go from hotel to hotel to pick up guests who signed up the tour for the day. Only English-speaking guide provided for SIC tour, and our guide will take you to all the scenic spots as what listed in the itinerary. It is very convenient and economic.
For any complaint, please notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your complaint can not be resolved locally, please kindly send us an email or call us. To be valid, all complaints with details must be submitted within 30 days since the end of the tour.
The clients' privacy is important to Sichuan ChinaTravel. We will not discuss or disclose of the clients' information with any thirdparties, and not rent your email or postal address for on-line business to other company.
Sichuan ChinaTravel acts only in the capacity of an agent for contracted travel-related services. All travel arrangements included in trips are made on participants or agents' behalf upon the express condition that neither Sichuan ChinaTravel nor its agents shall be liable or responsible in the absence of its/their negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, inducing without limitation, any act
of negligence or breach of contract of any third party such as airline, train, coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for trips. Participants and agents understand that Sichuan ChinaTravel neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not hold Sichuan ChinaTravel responsible for their acts, omissions or commissions. Without their limiting the foregoing, Sichuan ChinaTravel is not responsible for any losses or expanse due to the delay of changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant or agents.
Sichuan china travel reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. Any additional payment incurred shall be charged to the traveler and the overcharge shall be refunded. Liability for such cancellation is limited to full refund of money received by Sichuan ChinaTravel. No unused refund shall be given back in part or in full due to traveler's unwillingness to go. All tour fares are based on the present value of foreign currencies in relation to the U.S.dollar, and in current tariffs on the same date and are subject to change. However, Sichuan ChinaTravel will not adjust the price once it has been confirmed and deposit has been received.
Sichuan ChinaTravel shall not be liable for any dangers and risks inherent in travel, which may result in traveler's injuries, damages or losses. Places in remote areas may without easy access to medical facilities or rapid assistance. Traveler is hereby warned of such kind of dangers and risks, and the possibility traveler may not travel as scheduled due to personal emergency. Baggage is carried at owner risk and baggage insurance is recommended.
Sichuan ChinaTravel reserves the right to decline to accept, or retain any person as tour participant, should such person's health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant. Participant should strictly abide by the laws and regulations promulgated by the governments of China.
Sichuan ChinaTravel shall not be responsible for the penalty in part or in full due to the infringement.
Sichuan ChinaTravel do not take any responsibility for any items purchased at shops during the tours. Any after service must be between consumer and shops.